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Home > Shopping Guide Shopping Guide
About Us Ealing Dance Centre and Studio are completely dedicated to your total satisfaction. We aim to offer the UK's best selection of dance wear. If you have any suggestions or comments please email us at enquiries@ealingdance.co.uk. Our Contact details: Our customer service line is manned from 10.30am to 17.30pm Monday to Friday and Saturday 9.00am to 6.00pm. You may leave us a message outside these hours and e-mail at any time.
Making A Purchase Making a purchase could not be easier. Just browse our shopping pages, when you find the items that you wish to buy click on "Place an Order / Enquiry" button/link and fill in your details. Get a Quote: When you have selected the goods you wish to purchase please type in your requirements and send the form to us. Or if you prefer, simply telephone the shop with your requirements. We will then price up your order, (showing any discount for bulk order) and E-mail you back an invoice or telephone you, as appropriate. Please note that, as updating this website can be delayed, the shop price prevails if higher. If the Invoice is satisfactory, telephone the shop with your credit card details; we accept MasterCard, Visa & Switch. The Invoice will detail any goods unobtainable or needing to be ordered & expected delivery time. You may send your credit card information via phone, post or over the Internet.
Shipping And Handling There are no shipping or handling charges for deliveries to the UK. All prices include postage and packaging. However, if you require goods not in stock to be delivered within less than 7 days, we will have to add on an 'Express Delivery Fee' of £3. We currently only process online orders from the UK. However, we can deliver to anywhere in the world and will find the most appropriate and economical means of dispatch for your order - please contact us for a quotation on +44 (020) 8998 2283 or enquiries@ealingdance.co.uk
Delivery Schedule We will normally send your order to you in 7 to 14 days (Depending upon the supplier). Wholesale orders may take longer to deliver and delivery schedules for these are arranged on an individual basis.
Back Orders We do try to ensure that we have good stock availability of all our products. However, some lines may sell faster than expected. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All Ealing Dance Centre products are shown inclusive of VAT (17.5%).
Guarantee We expect you to be delighted with your goods from Ealing Dance Centre. If, for some reason, you are not, you are welcome to return goods in a resaleable condition within 28 days of receipt for an exchange or credit. These are processed within 7 working days of return of goods. In the unlikely event of your goods arriving in a damaged or faulty condition as a result of a manufacturing fault (agreed by our supplier), we will replace your goods or issue a refund for the cost of the goods, if you prefer - please let us know straight away (within 2 days of receipt). We recommend that you use a registered postal service to return your item. Ealing Dance Centre will not be held liable for the cost of return or lost parcels. Please note that for returned goods, we will credit (or in the case of manufaturer's faulty goods, refund) the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge. Ealing Dance Centre extra guarantees are in addition to your statutory rights as a consumer.
Reaching Us If you need to reach us, please email us on enquiries@ealingdance.co.uk, alternatively, you can call on +44 (020) 8998 2283 or write to us at 96/98 Pitshanger lane, Ealing, London W5 1QX United Kingdom.
Privacy Policy Ealing Dance Centre and Studio is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Ealing Dance Centre and Studio do not disclose buyers' information to third parties.
Returns Policy The UK's Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel your contract within seven working days from receipt of goods. To cancel your contract please write to us at the above address, send an email to enquiries@ealingdance.co.uk, with the order number and your instruction to cancel, or call our customer service line on +44 (020) 8998 2283. If your order has already been dispatched, you must repackage the relevant items and return them to Ealing Dance Centre and Studio. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case, within 30 days after we receive your notification.
Feedback and Complaints In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (020) 8998 2283 or email enquiries@ealingdance.co.uk. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively. Our customer service line is available between from 10.30am to 17.30pm Monday to Friday and Saturday 9.00am to 6.00pm. We always welcome feedback from our customers and are continually looking at ways to improve our service. Please email us: enquiries@ealingdance.co.uk
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