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Home > Shopping Guide
Shopping Guide
About Us
Ealing Dance Centre and Studio are completely dedicated to your
total satisfaction. We aim to offer the UK's best selection of dance
wear. If you have any suggestions or comments please email us at
enquiries@ealingdance.co.uk.
Our Contact details:
Ealing Dance Centre and Studio
96/98 Pitshanger Lane, Ealing, London W5 1QX United Kingdom
Phone: +44 (020) 8998 2283
Email: enquiries@ealingdance.co.uk
Our customer service line is manned from 10.30am to 17.30pm Monday to
Friday and Saturday 9.00am to 6.00pm. You may leave us a message
outside these hours and e-mail at any time.
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Making A Purchase
Making a purchase could not be easier. Just browse our shopping
pages, when you find the items that you wish to buy click on "Place
an Order / Enquiry" button/link and fill in your details.
Get a Quote: When you have selected the goods you wish to
purchase please type in your requirements and send the form to us.
Or if you prefer, simply telephone the shop with your requirements.
We will then price up your order, (showing any discount for bulk
order) and E-mail you back an invoice or telephone you, as appropriate.
Please note that, as updating this website can be delayed, the
shop price prevails if higher.
If the Invoice is satisfactory, telephone the shop with your credit
card details; we accept MasterCard, Visa & Switch. The Invoice
will detail any goods unobtainable or needing to be ordered &
expected delivery time.
You may send
your credit card information via phone, post or over the Internet.
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Shipping And Handling
There are no shipping or handling charges for deliveries to the
UK. All prices include postage and packaging. However, if you require
goods not in stock to be delivered within less than 7 days, we will
have to add on an 'Express Delivery Fee' of £3.
We currently only process online orders from the UK. However, we
can deliver to anywhere in the world and will find the most appropriate
and economical means of dispatch for your order - please contact
us for a quotation on +44 (020) 8998 2283 or enquiries@ealingdance.co.uk
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Delivery Schedule
We will normally send your order to you in 7 to 14 days (Depending
upon the supplier). Wholesale orders may take longer to deliver and
delivery schedules for these are arranged on an individual basis.
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Back Orders
We do try to ensure that we have good stock availability of all
our products. However, some lines may sell faster than expected.
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would
rather not wait.
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Tax Charges
All Ealing Dance Centre products are shown inclusive
of VAT (17.5%).
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Guarantee
We expect you to be delighted with your goods from Ealing Dance
Centre. If, for some reason, you are not, you are welcome
to return goods in a resaleable condition within 28 days of receipt
for an exchange or credit. These are processed within 7
working days of return of goods.
In the unlikely event of your goods arriving in a damaged or faulty
condition as a result of a manufacturing fault (agreed by our
supplier), we will replace your goods or issue a refund for the cost
of the goods, if you prefer
- please let us know straight away (within 2 days of receipt).
We recommend that you use a registered postal service to return
your item. Ealing Dance Centre will not be held liable
for the cost of return or lost parcels.
Please note that for returned goods, we will credit (or in the
case of manufaturer's faulty goods, refund) the price of
the goods but not the delivery charge (unless the entire order was
cancelled within 7 working days from the day after the day of receipt
of the goods). For exchanges, the replacement goods will be delivered
to you free of charge.
Ealing Dance Centre extra guarantees are in addition
to your statutory rights as a consumer.
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Reaching Us
If you need to reach us, please email us on enquiries@ealingdance.co.uk,
alternatively, you can call on +44 (020)
8998 2283 or write to us at 96/98 Pitshanger lane, Ealing, London
W5 1QX United Kingdom.
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Privacy Policy
Ealing Dance Centre and Studio is committed to protecting your
privacy. We will only use the information that we collect about
you lawfully (in accordance with the Data Protection Act 1998).
Ealing Dance Centre and Studio do not disclose buyers' information
to third parties.
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Returns Policy
The UK's Consumer Protection (Distance Selling) Regulations 2000
allow you to cancel your contract within seven working days from
receipt of goods.
To cancel your contract please write to us at the above address,
send an email to enquiries@ealingdance.co.uk,
with the order number and your instruction to cancel, or call our
customer service line on +44 (020) 8998 2283.
If your order has already been dispatched, you must repackage the
relevant items and return them to Ealing Dance Centre and Studio.
If we do not receive the item back from you, we may arrange for
collection of the item from your residence at your cost. We will
refund the relevant part of the purchase price for that order as
soon as possible, and in any case, within 30 days after we receive
your notification.
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Feedback and Complaints
In the event of you having a complaint or problem with any aspect
of our service or the products we offer, please telephone us on
+44 (020) 8998 2283 or email enquiries@ealingdance.co.uk.
We take all complaints extremely seriously and we will try to rectify
any problem quickly and effectively.
Our customer service line is available between from 10.30am to
17.30pm
Monday to Friday and Saturday 9.00am to 6.00pm. We always welcome
feedback from our customers and are continually looking at ways
to improve our service. Please email us: enquiries@ealingdance.co.uk
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